<div>Are Hotel Concierges Endangered by Apps? Don’t Bet on It</div>
The concierge may use digital tools, but as one veteran says, “There is no app that can get to know you quite like the human app.”
In an age when so many travel tasks can be done with an app, is the hotel concierge — that font of local wisdom with the connections to land a hot last-minute reservation — about to be superseded?Not according to Joanna Husk, who has been a concierge at the Grand Hyatt San Francisco for almost 28 years and is a member of Les Clefs d’Or USA, the American chapter of the global trade association for hotel concierges.“There is no app that can get to know you quite like the human app,” she said.Ms...
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