Royal Clarence Hotel hits back at bad TripAdvisor reviews

A no-nonsense hotelier personally hits back at every negative TripAdvisor review with cutting Basil Fawlty-style replies - including calling guests 'muppets'.Paul Chatwin, 51, runs the three-star Royal Clarence Hotel, which has a three-and-a-half star rating on TripAdvisor.But the businessman was so fed-up with 'unfair' reviews he has taken to personally replying to less favourable ratings - with hilarious retorts.He told one 'I'm not here to be nice to every guest' and another who complained...