Travellers face most delays with Easyjet and Gatwick
Travellers with easyJet are most likely to suffer long delays, according to a new study. And Gatwick, which specialises in charter flights, is the worst of the UK’s airports for hold-ups, it said.
British Airways summer flights are more delayed than many budget airlines - but easyJet is still worst for hold-ups, according to a new study.
Flights on UK's national flag carrier are delayed longer than Jet2.com, Monarch and Flybe.
And Gatwick, which specialises in charter holiday and leisure flights, is the worst of the UK’s airports for hold-ups.
Travellers with budget airline easyJet are most likely to suffer long delays, according to a new study. And Gatwick, which specialises in charter holiday and leisure flights, is the worst of the UK’s airports for hold-ups
The figures are based on a study of official data from the Civil Aviation Authority (CAA) for the summers of 2016 and 2015.
These show that flyers using easyJet had an average delay of 24 minutes, and those leaving from Gatwick waited 27 minutes.
While these average delays are enormously frustrating, they are not long enough to mean that passengers have a right to compensation.
Compensation is only due where a short haul flight is delayed for more than three hours and even then the airlines often make this difficult.
The consumer organisation Which? is calling for a change in the regime to ensure people who suffer delays, such as those caused by the recent meltdowns in the computer systems at British Airways, get automatic compensation.
Spokesman Alex Neill said: ‘If you’re unlucky enough to experience a severe delay, compensation could be available and people should claim what they’re entitled to.
‘We want to see airlines introduce automatic compensation where possible so that passengers can quickly and simply receive the money they are owed.’
Data showed that flyers using easyJet had an average delay of 24 minutes, and those leaving from Gatwick waited 27 minutes
The research, which was carried out by the BBC’s data journalism team, said Thomas Cook was second worst for delays, BA third and Thomson Airways in fourth. The best airline was Aer Lingus with an average delay of 12 minutes.
Both Easyjet and Gatwick said they were victims of problems outside of their control, including air traffic control strikes across Europe.
EasyJet said: ‘EasyJet operates the largest number of flights of any UK airline, flying over 78 million passengers per year. In 2017, EasyJet will operate 33per cent more flights than in 2011, with less than 0.8% delayed by more than three hours.
Gatwick Airport said it had more flights to Europe than any other UK airport, and was impacted disproportionately by events on the continent
‘In fact, despite a number of adverse external factors like increasingly congested airspace, particularly in the London area, and record numbers of air traffic control strikes, over the last year, EasyJet has actually reduced the proportion of flights delayed by more than three hours.
‘We work hard to minimise disruption and fully comply with all relevant regulations.’
Gatwick Airport said it had more flights to Europe than any other UK airport, and was impacted disproportionately by events on the continent.
A spokesman said: ‘We recognise the inconvenience that delays cause to our passengers, and we will continue to do everything possible to prevent them from occurring.
‘We operate the world’s busiest and most efficient single runway airport, but, over recent years, Gatwick has been disproportionately affected by issues beyond our control.
‘These include repeated strike action by French, Greek, Spanish and Italian air traffic controllers and airport employees, prolonged bad weather, and heavily congested airspace above parts of Europe and London.
‘Gatwick has made it a priority to address punctuality and, in partnership with our airlines and ground handlers, we are already seeing the benefits of a new wide range of measures that have been implemented to improve punctuality.’
Travellers who arrive more than three hours late in a journey of less than 1,500km (932 miles) are entitled to 250 euros (£225) each in compensation from the airline. People who suffer long delays on long haul flights can get as much as 600 euros (£540).